Our Services
We deliver businesses with transformative digital solutions allowing streamlined practices, the achievement of business goals and excellence in their field.
Integration Planning and Preparation
We begin by thoroughly assessing your existing systems, workflows and technical infrastructure, including any integrations with third-party platforms and services. This allows us to understand how your current environment operates and where improvements or optimisations are needed.
Technical Configuration and Enablement
Our team configures system parameters, routing rules, workflows, triggers, operational settings, and integration preferences to align the solution with your business processes and technical requirements.
Deployment Support
We provide consistent updates and constant support to our clients throughout the different development stages up to live operational use and beyond, ensuring all systems are fully validated, approved and ready for production deployment.
Drawing on our industry and market expertise as well as our innovative approaches, we take a thorough look at your business' current processes and provide strategic guidance on IT infrastructure, software implementation and digital transformation.
We focus on:
We focus on:
Technology Assessment & Recommendations
where we evaluate your business and operational needs from a technical perspective, recommend optimal configurations, workflows and vendor platform usage, and consult on your specific needs, be they architecture, data flows and operational logic.
Vendor Coordination
throughout which we will communicate with external vendors on your behalf, obtain technical documentation and clarifications, and advise on vendor capabilities, limitations and service tiers.
Strategic Guidance:
Our services include advising on long-term use of integrated technologies and supporting you in evaluating new modules, services or operational models.
As part of our comprehensive IT development and support service, we act as the liaison between our clients and third-party vendors so that our clients can continue to focus on their day-to-day. This includes:
We also help collect and consolidate vendor-related costs, prepare clear summaries of vendor expenses, apply agreed commercial fees, and assist with vendor invoicing inquiries to ensure transparency and smooth financial coordination.
Vendor Coordination and Communication
We take care of the entire vendor process including onboarding vendors, and carrying out calls and technical discussions with vendors, tracking requirements, dependencies and deliverables, coordinating issue resolution, and keeping our clients regularly informed throughout.
Support and Maintenance
Our operational support is ongoing. From the start of our working relationship to final implementation, we advise our clients on best practices, provide Level 2 support for integration-related issues, assisting with configuration changes, parameter adjustments and operational tuning, and monitor integration stability, errors, or system irregularities.
Commercial Facilitation
We support our clients with commercial aspects related to third-party vendors including facilitating access to vendor services, advising on pricing tiers and cost structures and assisting with reviews of commercial availability.